February 12th and 13th marked the 5th Annual Company Retreat at Southeast Management Company. Each of the last two years, we have incorporated a theme that we use to propel us into and throughout the new year. Last year’s theme was “Listen 2015” and the importance that practice carries in our industry when dealing with customers. We further expanded upon that idea to enhance our own internal operation and engrained in our personnel that by listening, you can listen someone into greatness. It’s all about how you listen. Listening is not to get what they’re saying, but to make them great.
So, to build upon that in 2016, we focused on the three C’s and the art of “Front Stabbing.” Front Stabbing, the opposite of back stabbing, is extreme candor. This year we wanted to create a culture of candor; one in which employees drop the polite workplace veneer to give each other blunt feedback. However, we also want to ensure that the candor lands softly. Therefore, we introduced the remaining two C’s, of which Candor was the first. The second “C” was Compassion; understanding it’s not easy to receive blunt feedback, nor is it easy to give it. It’s imperative to have a sense of compassion for both sides of the coin. Finally, the third “C” was Consistency. In order for anything to be successful, we must be consistent in our practice.
So wish us luck in 2016 and remember the words of Oscar Wilde who wrote, “A true friend will always stab you in the front.”