Concurrent Educational Session (Manager Track)
Enhancing Your Facility Management Skill Set for Success, March Chase, Southeast Management Company
We live in a world and work in an industry that has and continues to rapidly advance in technology. Human interaction, in most cases, has been replaced by automation. Email and texts are more preferred methods of communication than phone calls or face-to-face meetings. Yet, we put significant emphasis on supreme customer service as a quality and imperative that our stores and industry must adhere to. As an owner’s biggest asset, the self storage manager is key to a self storage business’s success. This session will help a manager create a mindset for success; understanding how to view yourself, fully understanding the power of self-confidence and self-esteem and creating a strategic vision to know what’s next, what’s needed and working to advance your skills to make your store the best it can be.