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SEM Launches Consulting Services Division

We are pleased to announce the official launch of our consulting services division. Our services focus on our client’s most pressing issues, as well as opportunities, within our industry.

We provide a meaningful, experienced and comprehensive understanding of the issues to help you arrive at the levels and areas of critical performance.

It’s through our unique organizational requirements, innovative strategies, efficiencies and tailored solutions that we help you meet those critical levels of performance.

It is our mission to ensure that our consulting services deliver business transformational offerings to assist your business transform with certainty and produce tangible benefits.

Texas SSA Spring Conference Presentation

Click link below to see all the presentations:

http://www.selfstorage.org/LinkClick.aspx?fileticket=bFsTHlVMTAs%3d&portalid=0

SEM Vice President to Speak at Upcoming SSA Tradeshow in Dallas, TX

Concurrent Educational Session (Manager Track)

Enhancing Your Facility Management Skill Set for Success, March Chase, Southeast Management Company
We live in a world and work in an industry that has and continues to rapidly advance in technology. Human interaction, in most cases, has been replaced by automation. Email and texts are more preferred methods of communication than phone calls or face-to-face meetings. Yet, we put significant emphasis on supreme customer service as a quality and imperative that our stores and industry must adhere to. As an owner’s biggest asset, the self storage manager is key to a self storage business’s success. This session will help a manager create a mindset for success; understanding how to view yourself, fully understanding the power of self-confidence and self-esteem and creating a strategic vision to know what’s next, what’s needed and working to advance your skills to make your store the best it can be.

2016 SSA Management Firm Registry

Make sure to check out our full page ad in this year’s upcoming SSA Management Firm Registry. A sample proof is listed below in the link.

PROOF-SoutheastMgt-MR16-2

SEM Hires New Director of Sales

Southeast Management Company is pleased to announce a new addition to its team. Effective January 2016, SEM hired Susan Head as Director of Sales. Throughout her career, Susan has traveled the US and Canada for the last 20+ years in outside sales divided between the industrial industry with the last 12 years in the self storage industry. Having begun her career in the self storage industry as VP Sales of Property Management contracts, she then transitioned into the position of VP Operations, Sales & Marketing for multiple facilities located on the east coast. After the sale of all the managed facilities and having vast experience in all aspects of the self storage industry, Susan received the opportunity to put her skills towards expanding the facility portfolio for Southeast Management Company.

Susan lives in Troutman, NC with her husband and new puppy Harley. They have 4 adult children and 5 wonderful grandchildren.

Established in 2009, SEM is a full-service management and consulting company dedicated to assisting facility owners and operators by offering a wide variety of services. SEM’s solid commitment to the improvement of every facility and owner client only helps to strengthen and enhance our industry overall.

2016 SEM Company Retreat

February 12th and 13th marked the 5th Annual Company Retreat at Southeast Management Company. Each of the last two years, we have incorporated a theme that we use to propel us into and throughout the new year. Last year’s theme was “Listen 2015” and the importance that practice carries in our industry when dealing with customers. We further expanded upon that idea to enhance our own internal operation and engrained in our personnel that by listening, you can listen someone into greatness. It’s all about how you listen. Listening is not to get what they’re saying, but to make them great.

So, to build upon that in 2016, we focused on the three C’s and the art of “Front Stabbing.” Front Stabbing, the opposite of back stabbing, is extreme candor. This year we wanted to create a culture of candor; one in which employees drop the polite workplace veneer to give each other blunt feedback. However, we also want to ensure that the candor lands softly. Therefore, we introduced the remaining two C’s, of which Candor was the first. The second “C” was Compassion; understanding it’s not easy to receive blunt feedback, nor is it easy to give it. It’s imperative to have a sense of compassion for both sides of the coin. Finally, the third “C” was Consistency. In order for anything to be successful, we must be consistent in our practice.

So wish us luck in 2016 and remember the words of Oscar Wilde who wrote, “A true friend will always stab you in the front.”

Bankruptcy & Distressed Properties

Self Storage Bankruptcy & Distressed Properties, Receivership
If you are encountering a growing number of self storage facilities experiencing financial difficulties or attempting to off-load current self storage assets on the balance sheet, then contact Southeast Management Company.

Southeast Management Company has the resources to assist any and all financial institutions with the tools they need to get that failing property back on track and ready for sale without having to deal with the day to day operations of the facility.

We realize that financial institutions are looking for a quick fix to the property to make it saleable to hopefully recoup their investment and this is where Southeast Management Company excels for numerous reasons:

1. Our team has the ability to correct the shortcomings of the facility from staffing, operations, advertising, expense control and numerous other issues.
2. We also realize that the lending institution does not want to enter into a lengthy management contract. We offer flexibility and short-term management contract terms that we can tailor to your needs.
3. We offer full-service management services including accounting functions.
4. We don’t require you to change your signage or branding of the facility. We work with the tools already in place.
5. We can customize our management services to your needs.

For more information, please call March Chase at 804-436-2596. We look forward to speaking with you.

Site Evaluation: When the cat is away, the mice will play….

Southeast Management Company can provide you with a real picture of what is going on at your self storage facility when you are not there. Unlike other mystery shopping companies that hire “shoppers” with no operational experience, we use proven operations personnel with actual experience out in the field to evaluate just how effective your team is. Our belief is that if you want a true analysis of what is going on at your property, you should use a company that not only has the experience in the industry, but has consultants with proven history as multi-facility managers doing your mystery shops, not a part time student or house wife trying to make some spending money. The answer is obvious. You need a return on your investment and to do so you need a report created by experts you can use to improve the performance of your facility.

Southeast Management Company is offering a HUGE Spring Discount evaluation of your self storage facility that consists of a person site shop to ensure your house is in order before leasing season begins in full swing. Our shopping service is designed to give you a real world picture of just how your customers are being treated by actually visiting your location. After the shop is completed our team will meet with you at your convenience to discuss our findings.

Just imagine the possibilities if you could clearly see how your staff is handling potential customers when you are not present.

To schedule an in-person site shop and receive your 50% Spring Discount, contact us via email at [email protected] or call March Chase at 804-436-2596 for details.

4Q 2014 Financial Results

Southeast Management Company Reports 4Q 2014 Financial Results

Southeast Management Company, a third party management & consulting company and owner of self-storage facilities in the southeastern U.S., has released its financial results for the quarter that ended Dec 31. The company reported year-over-year same-store revenue increased 1.8 percent for the fourth quarter and was 6.23 percent higher, along with gains in occupancy of 2.6 percent for the year-to-date. Net operating income (NOI) also reported a year-over-year increase of 11.9 percent year-to-date.

Southeast Management Company is Virginia based with a regional office in Columbia, South Carolina and currently manages and owns 9 storage facilities from Virginia to Florida. The company stresses team member empowerment and confidence so each and every member feels appreciated and is provided the tools to reach and obtain their personal goals. To learn about our consulting services, facility management services or employment opportunities, please visit our website, (www.southeastmanagementcompany.com), or call March Chase, Vice President of Operations, at 804-436-2596.

SEM’s Best Practice’s List

SEM would like to share some of its tips for success:

1. Understand the financial impact and importance of your Fee Income. Don’t Waive it; Collect it!!! Admin fees, invoice fees, cut lock fees, 24 hr. access fees, auction fees, transfer fees, etc.
2. Keep a pulse on the Macro: Review United Van Lines Migration Report/ Review Recreational Vehicle Industry Association Reports/ Divorce Rate/Baby-Boomers/Hispanic Communities/Macro & Micro Population Statistics/ Consumer Spending: Bureau of Labor Statistics.
3. Attend and become more involved in your Local State Association.
4. Communication between an Owner and Manager is paramount. Set expectations; achieve desired results.
5. Hire objective third-party “eye” to give you a new perspective on your operation.
6. Attend a Tradeshow(s).
7. Mystery shop your competition.
8. Mystery shop your managers.
9. Stand up and greet every customer.
10. LISTEN: An experience to make someone great.
11. Take advantage of industry forums and software tutorial videos.
12. Curb appeal: Never under estimate the importance of it.
13. Phone etiquette. Unbelievably important, especially in an industry and a world where everything is gravitating to automation. Never dismiss the value a customer has in speaking with a “live” person. Imperative to ask for and use a customer’s name throughout the entire conversation.